Return Policy

We accept return requests only for products with verified quality issues or incorrect items sent by our factory. Please contact us within 7 days of receiving your order and provide clear photos or videos for review.

How Do I Request a Return?

To request a return, please contact our factory with your order number, product photos, videos, and a detailed description of the issue. We will review the case and provide further instructions.

Which Products Are Not Eligible for Return?

Products that have been used, worn, chemically treated, dyed, bleached, colored, altered, or damaged due to improper handling by the customer are not eligible for return, exchange, or refund. Custom made orders are also non refundable unless a manufacturing defect is confirmed.

Who Pays the Return Shipping Cost?

If the issue is caused by our factory, such as a confirmed quality problem or an incorrect item sent, we will cover the return shipping cost and provide either a replacement or a refund. In all other cases, the customer is responsible for the return shipping expenses.

Refund Policy

If a quality issue or order error is confirmed to be the responsibility of our factory, we will offer a full or partial refund, or send a replacement product based on the situation. Refunds will be processed after the issue has been reviewed and approved by our factory.